Delivery Information

Our deliveries are made via Switch, TNT or standard post. We process and despatch orders on the same day, during the hours of 9am-5pm, Monday to Friday (excluding bank and national holidays).

Normal delivery time is one to two days, although the majority of orders are received overnight. However, we do advise you to place your order at least two working days before you need it delivered. Heavier items of more than around 100kg may have to go on a pallet and can take two to three days

Cost

Delivery to mainland UK is free if you order online.

Receiving your Goods

Please note that orders require a signature on delivery. If no one is available to sign for it, the carrier will leave a card giving contact details to arrange a mutually convenient time for redelivery. (Please note that two or more failed deliveries will incur an extra charge of £10.00 per attempt).

If it is difficult to have someone available to receive the parcel, we can deliver to a neighbour or another specified address. Please leave details in the Delivery Instruction box on the order page.

We can also leave a delivery in a safe place without a signature if you specifically instruct us to do so, but please note that we will not be liable if the goods go missing, as our insurance is invalid in these circumstances.

Before you sign for the delivery, please check that you have received the correct number of parcels as detailed on the delivery sheet, and that there is no obvious damage.

Late or Lost Deliveries

If your delivery is late, please contact us at sales@rappa.co.uk - generally we would consider a delivery to be lost if it does not arrive within five working days, and will then endeavour to track it down.