Delivery Information

Our deliveries are made via Switch, TNT, Tuffnells or standard post.

We process orders on the same day during the hours of 9am-5pm, Monday to Friday (excluding bank and national holidays). Orders placed before 12am will be despatched the same day. Normal delivery time is one to two working days, although the majority of orders are received overnight. However, we do advise you to place your order at least two working days before you need it delivered. Delivery to Highland & Island areas will be 3 to 5 working days. Please note that this does not apply to Bank Holidays upon which we will be closed. 

 

Bank Holidays

Orders received after 12 midday on Friday 26th May will be dispatched on Tuesday 30th May. During holiday periods every effort is made to ensure goods are delivered on time but unfortunately we cannot guarantee this.

 

Cost
Delivery to mainland UK is free if you order online, this includes the Isle of Wight. This does not apply to offshore islands, Northern or Southern Irleand and will require a quotation, please check before placing your order. Delivery to Highland and Island areas will take longer than the times stated above. Should you live outside the UK mainland, please contact us for a quote.  

 

Receiving your Goods
Please note that orders require a signature on delivery. If no one is available to sign for it, the carrier will leave a card giving contact details to arrange a mutually convenient time for redelivery. (Please note that two or more failed deliveries will incur an extra charge of £10.00 per attempt). If it is difficult to have someone available to receive the parcel, we can deliver to a neighbour or another specified address. Please leave details in the Delivery Instruction box on the order page. We can also leave a delivery in a safe place without a signature if you specifically instruct us to do so, but please note that we will not be liable if the goods go missing, as our insurance is invalid in these circumstances.

Before you sign for the delivery, please check that you have received the correct number of parcels as detailed on the delivery sheet, and that there is no obvious damage. Should the delivery be damaged in any way please ensure you sign for it as such.

 

Late or Lost Deliveries
If your delivery is late, please contact us at via our Contact Us page - generally we would consider a delivery to be lost if it does not arrive within five working days, and will then endeavour to track it down.