Rappa Statement Coronavirus (Covid-19)

Update: 24th March 2020

In light of last night’s announcement from central government Rappa will be making the following changes to its business from 9am on Tuesday 24th March 2020.

  • All manufacturing will cease for a minimum of three weeks.
  • The office will operate with minimal staffing and where possible staff will be working from home.

During this time our telephone lines remain open as normal so please call with orders or use our website www.rappa.co.uk

We will endeavour to despatch all orders placed before 12pm for next day delivery. We will do the best we can and keep you updated of any delays in your order. There may be an issue with some items running low, we will keep our website updated and where products may be out of stock for some time, suggest alternatives where appropriate.

If you are expecting delivery of a Mobile Yard you will be contacted in due course to arrange and alternative delivery date.

Thank you for your understanding and patience. If you have any questions or concerns please do not hesitate to contact me.

Andrew Cowan

General Manager

 

 

Date: 17th March 2020

In regard to the Coronavirus (Covid-19) outbreak we, like you, are deeply concerned about the impacts to the health and well-being of our employees and customers. We are actively responding to the information from central government and Public Health England and are taking steps to minimise the risks.

We would encourage you NOT to visit the Rappa offices at this time. Our telephone lines remain open as normal so please call with orders or use our website www.rappa.co.uk.

It is also possible that we will not have adequate staffing with which to fulfil orders as quickly as we’d like. We will do the best we can and keep you updated of any delays in your order.

There may be an issue with some of our suppliers and some items may run low, we will keep our website updated and where products may be out of stock for some time, suggest alternatives where appropriate.

So far, we are minimally affected and hope this remains the case however, our carriers advise us to prepare for possible disruptions to their delivery operations.

There is very low risk that the Coronavirus can be spread from products or packaging, because of its survivability on objects like paper and cardboard.

Thank you for your understanding and patience. If you have any questions or concerns please do not hesitate to contact me.

Andrew Cowan

General Manager