Returns and Refunds

Can I return an item?
To cancel an order, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition you received them, at your own cost and risk. It is your responsibility to take care of any products in your possession that need to be returned.

What products are exempt from returns?
You will not have any right to cancel a contract for the supply of any bespoke products.

When will I receive my refund?
We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

How will I be refunded?
We will refund any money received from you using the same method originally used by you to pay for your purchase. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.